Simulation of customer-focused business processes: a simulator to improve patient's service in a network of clinic laboratories

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Authors: Francisco J. Ramis Universidad del Bio-Bio, Concepción, Chile
Jorge L. Palma Universidad del Bio-Bio, Concepción, Chile
Víctor F. Estrada ARAUCO SALUD S. A., Santiago, Chile
Gloria Coscolla ARAUCO SALUD S. A., Santiago, Chile
Simulation of customer-focused business processes: a simulator to improve patient's service in a network of clinic laboratories 2002 Article
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· Proceeding
WSC '02 Proceedings of the 34th conference on Winter simulation: exploring new frontiers
Pages 1444-1447
Winter Simulation Conference ©2002
table of contents ISBN:0-7803-7615-3

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