Customer relations management: call center operations: fluid approximations for a priority call center with time-varying arrivals

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Authors:	Ahmad D. Ridley	University of Maryland, College Park, MD
	Michael C. Fu	University of Maryland, College Park, MD
	William A. Massey	Princeton University, Princeton, NJ

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· Proceeding

WSC '03 Proceedings of the 35th conference on Winter simulation: driving innovation

Winter Simulation Conference ©2003
table of contents ISBN:0-7803-8132-7

	2003 Article
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