Consumer satisfaction with internet shopping: a research framework and propositions for future research

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Authors: Christy M. K. Cheung City University of Hong Kong, Kowloon Tong, Hong Kong, HKSAR, China
Matthew K. O. Lee City University of Hong Kong, Kowloon Tong, Hong Kong, HKSAR, China
Published in:
· Proceeding
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
Pages 327-334
ACM New York, NY, USA ©2005
table of contents ISBN:1-59593-112-0 doi>10.1145/1089551.1089612
Consumer satisfaction with internet shopping: a research framework and propositions for future research Published by ACM 2005 Article
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· Citation Count: 3


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