Customer satisfaction and service system based on Motive - Hygiene theory

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Authors: Li Ma Jinan University; Jinan, P.R. China
Shanhong Qi Nankai University, Tianjin, P.R. China
Published in:
· Proceeding
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
Pages 860-863
ACM New York, NY, USA ©2005
table of contents ISBN:1-59593-112-0 doi>10.1145/1089551.1089720
Customer satisfaction and service system based on Motive - Hygiene theory Published by ACM 2005 Article
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