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If you build it, they will come: implementing a distributed desktop support program that works
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Author:
Amanda Spear
University of Colorado, Boulder, CO
Published in:
· Proceeding
SIGUCCS '05
Proceedings of the 33rd annual ACM SIGUCCS fall conference
Pages 353 - 355
ACM
New York, NY
, USA
©2005
table of contents
ISBN:1-59593-200-3
doi>
10.1145/1099435.1099515
2005 Article
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Tags:
centrally managed
desktop support
distributed support
economics
experimentation
human factors
information technology services
management
management/maintenance
measurement
performance
project and people management
reliability
security
standardization
university of colorado
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