Leveraging digital backchannels to enhance user experience in electronically mediated communication

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Authors: Wendy A. Kellogg IBM T.J. Watson Research Center, Yorktown Heights, NY
Thomas Erickson IBM T.J. Watson Research Center, Yorktown Heights, NY
Tracee Vetting Wolf IBM T.J. Watson Research Center, Yorktown Heights, NY
Stephen Levy IBM T.J. Watson Research Center, Yorktown Heights, NY
Jim Christensen IBM T.J. Watson Research Center, Yorktown Heights, NY
Jeremy Sussman IBM T.J. Watson Research Center, Yorktown Heights, NY
William E. Bennett IBM T.J. Watson Research Center, Yorktown Heights, NY
Leveraging digital backchannels to enhance user experience in electronically mediated communication Published by ACM 2006 Article
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· Proceeding
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Pages 451-454
ACM New York, NY, USA ©2006
table of contents ISBN:1-59593-249-6 doi>10.1145/1180875.1180943

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