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Citizen-based assessment and improvement of e-government services for small and medium-sized communities
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Authors:
K. Jo Min
Iowa State University, Ames, Iowa
John Jackman
Iowa State University, Ames, Iowa
Sarah Ryan
Iowa State University, Ames, Iowa
Patrick Patterson
Texas Tech University, Lubbock, TX
Kent Bailey
Webster City, Iowa
Ann Wingerter
Grinnell, Iowa
Gayle Trede
Mount Pleasant, Iowa
2007 Article
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· Proceeding
dg.o '07 Proceedings of the 8th annual international conference on Digital government research: bridging disciplines & domains
Pages 260-261
Digital Government Society of North America
©2007
table of contents
ISBN:1-59593-599-1
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Tags:
benchmarking
citizen-based assessment
continuous improvement
design
documentation
e-government services
ergonomics
experimentation
graphical user interfaces
human factors
interaction styles
management
measurement
performance
reliability
screen design
security
small and medium-sized communities
standardization
verification
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