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Quality aspects in service ecosystems: areas for exploitation and exploration
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Authors:
Christoph Riedl
Technische Universität München, München, Germany
Tilo Böhmann
International Business School of Service Management, Hamburg, Germany
Michael Rosemann
Queensland University of Technology, Brisbane, QLD, Australia
Helmut Krcmar
Technische Universität München, München, Germany
2008 Article
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Published in:
· Proceeding
ICEC '08
Proceedings of the 10th international conference on Electronic commerce
Article No. 19
ACM
New York, NY
, USA
©2008
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ISBN: 978-1-60558-075-3
doi>
10.1145/1409540.1409566
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Tags:
design
human factors
innovation
measurement
new service development
on-line information services
quality management
service ecosystem
service management
web service
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