Semi-automated logging of contact center telephone calls

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Authors: Roy J. Byrd IBM T. J. Watson Research Center, Yorktown Heights, NY, USA
Mary S. Neff IBM T. J. Watson Research Center, Yorktown Heights, NY, USA
Wilfried Teiken IBM T. J. Watson Research Center, Yorktown Heights, NY, USA
Youngja Park IBM T. J. Watson Research Center, Yorktown Heights, NY, USA
Keh-Shin F. Cheng IBM T. J. Watson Research Center, Yorktown Heights, NY, USA
Stephen C. Gates IBM T. J. Watson Research Center, Yorktown Heights, NY, USA
Karthik Visweswariah IBM India Research Lab, Bangalore, India
Semi-automated logging of contact center telephone calls Published by ACM 2008 Article
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· Proceeding
CIKM '08 Proceedings of the 17th ACM conference on Information and knowledge management
Pages 133-142
ACM New York, NY, USA ©2008
table of contents ISBN: 978-1-59593-991-3 doi>10.1145/1458082.1458103

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