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An overview of IT service management

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Authors: Stuart D. Galup Florida Atlantic University, FL
Ronald Dattero Missouri State University, MO
Jim J. Quan Perdue School of Business, MD
Sue Conger University of Dallas, TX
An overview of IT service management Published by ACM 2009 Article
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Communications of the ACM - Security in the Browser CACM Homepage archive
Volume 52 Issue 5, May 2009
ACM New York, NY, USA
table of contents doi>10.1145/1506409.1506439

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