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Computer help at home: methods and motivations for informal technical support

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Authors: Erika Shehan Poole Georgia Institute of Technology, Atlanta, GA, USA
Marshini Chetty Georgia Institute of Technology, Atlanta, GA, USA
Tom Morgan Georgia Institute of Technology, Atlanta, GA, USA
Rebecca E. Grinter Georgia Institute of Technology, Atlanta, GA, USA
W. Keith Edwards Georgia Institute of Technology, Atlanta, GA, USA
Computer help at home: methods and motivations for informal technical support Published by ACM 2009 Article
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· Proceeding
CHI '09 Proceedings of the 27th international conference on Human factors in computing systems
ACM New York, NY, USA ©2009
table of contents ISBN: 978-1-60558-246-7 doi>10.1145/1518701.1518816

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