Multi-channel management: putting it into practice

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Authors: Willem Pieterson University of Twente, Enschede, The Netherlands
Bram Klievink Delft University of Technology, Delft, The Netherlands
Marijn Janssen Delft University of Technology, Delft, The Netherlands
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· Proceeding
dg.o '09 Proceedings of the 10th Annual International Conference on Digital Government Research: Social Networks: Making Connections between Citizens, Data and Government
Pages 354-355
Digital Government Society of North America ©2009
table of contents ISBN: 978-1-60558-535-2
Multi-channel management: putting it into practice 2009 Article
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