Overhearing the crowd: an empirical examination of conversation reuse in a technical support community

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Author: Derek L. Hansen University of Maryland, College Park, MD, USA
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· Proceeding
C&T '09 Proceedings of the fourth international conference on Communities and technologies
Pages 155-164
ACM New York, NY, USA ©2009
table of contents ISBN: 978-1-60558-713-4 doi>10.1145/1556460.1556484
Overhearing the crowd: an empirical examination of conversation reuse in a technical support community Published by ACM 2009 Article
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