Group CRM: a new telecom CRM framework from social network perspective

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Authors: Bin Wu Beijing University of Posts and Telecommunications, Beijing, China
Qi Ye Beijing University of Posts and Telecommunications, beijing, China
Shengqi Yang Beijing University of Posts and Telecommunications, Beijing, China
Bai Wang Beijing University of Posts and Telecommunications, Beijing, China
Group CRM: a new telecom CRM framework from social network perspective Published by ACM 2009 Article
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· Proceeding
CNIKM '09 Proceedings of the 1st ACM international workshop on Complex networks meet information & knowledge management
Pages 3-10
ACM New York, NY, USA ©2009
table of contents ISBN: 978-1-60558-807-0 doi>10.1145/1651274.1651277

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