Characterizing Organizational Use of Web-Based Services: Methodology, Challenges, Observations, and Insights

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Authors: Phillipa Gill University of Toronto
Martin Arlitt HP Labs and University of Calgary
Niklas Carlsson Linköping University
Anirban Mahanti NICTA
Carey Williamson University of Calgary
Characterizing Organizational Use of Web-Based Services: Methodology, Challenges, Observations, and Insights Published by ACM 2011 Article
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  • Refereed
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ACM Transactions on the Web (TWEB) TWEB Homepage archive
Volume 5 Issue 4, October 2011
Article No. 19
ACM New York, NY, USA
table of contents doi>10.1145/2019643.2019646

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