Mining the “Voice of the Customer” for Business Prioritization

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Authors: Wei Peng Xerox Corporation
Tong Sun Xerox Corporation
Shriram Revankar Xerox Corporation
Tao Li Florida International University
Mining the “Voice of the Customer” for Business Prioritization Published by ACM 2012 Article
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  • Refereed
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ACM Transactions on Intelligent Systems and Technology (TIST) archive
Volume 3 Issue 2, February 2012
Article No. 38
ACM New York, NY, USA
table of contents doi>10.1145/2089094.2089114

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