Redefining user support: shifting paradigms instead of blame

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Authors: John R. Cordani Department of Business and Technology Education, Eastern Michigan University, Ypsilanti, Michigan
Kirk P. Nagel Division of Academic Affairs, Eastern Michigan University, Ypsilanti, Michigan
Published in:
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· Proceeding
SIGUCCS '95 Proceedings of the 23rd annual ACM SIGUCCS conference on User services: winning the networking game
Pages 73-76
ACM New York, NY, USA ©1995
table of contents ISBN:0-89791-704-9 doi>10.1145/219894.223003
Redefining user support: shifting paradigms instead of blame Published by ACM 1995 Article
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