Such easy-to-use systems!: How organizations shape the design and use of online help systems

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Authors: Lisa M. Covi Department of Information and Computer Science, University of California, Irvine, Irvine, CA
Mark S. Ackerman Department of Information and Computer Science, University of California, Irvine, Irvine, CA
Published in:
· Proceeding
COCS '95 Proceedings of conference on Organizational computing systems
Pages 280-288
ACM New York, NY, USA ©1995
table of contents ISBN:0-89791-706-5 doi>10.1145/224019.224049
Such easy-to-use systems!: How organizations shape the design and use of online help systems Published by ACM 1995 Article
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