Appropriation of online services by citizens: innovating through a "bottom-up" approach

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Authors: Alain Daou Laval University, FSA
Egide Karuranga Laval University, FSA
Fatou Thiam Laval University, FSA
Sehl Mellouli Laval University, FSA
Diane Poulin Laval University, FSA
Appropriation of online services by citizens: innovating through a Published by ACM 2012 Article
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· Proceeding
dg.o '12 Proceedings of the 13th Annual International Conference on Digital Government Research
Pages 68-73
ACM New York, NY, USA ©2012
table of contents ISBN: 978-1-4503-1403-9 doi>10.1145/2307729.2307741

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