Integrating human factors in customer support systems development using a multi-level organisational approach

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Author: Anne Miller Customer Support Platform Usability Team, Information Technology Group, Telstra, Australia
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· Proceeding
CHI '96 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Pages 368-375
ACM New York, NY, USA ©1996
table of contents ISBN:0-89791-777-4 doi>10.1145/238386.238574
Integrating human factors in customer support systems development using a multi-level organisational approach Published by ACM 1996 Article
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