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Improved help line/service tracking—using a TQM approach

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Authors: Susan P. Polyson 901 Park Avenue, Academic Campus Computing Services, Virginia Commonwealth University, Richmond, VA
James B. Yucha 901 Park Avenue, Academic Campus Computing Services, Virginia Commonwealth University, Richmond, VA
Published in:
· Proceeding
SIGUCCS '93 Proceedings of the 21st annual ACM SIGUCCS conference on User services
ACM New York, NY, USA ©1993
table of contents ISBN:0-89791-631-X doi>10.1145/263814.263915
Improved help line/service tracking—using a TQM approach Published by ACM 1993 Article
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