The vocabulary problem in human-system communication

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Authors: G. W. Furnas Bell Communications Research, Inc., Morristown, NJ
T. K. Landauer Bell Communications Research, Inc., Morristown, NJ
L. M. Gomez Bell Communications Research, Inc., Morristown, NJ
S. T. Dumais Bell Communications Research, Inc., Morristown, NJ
The vocabulary problem in human-system communication Published by ACM 1987 Article
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Communications of the ACM CACM Homepage archive
Volume 30 Issue 11, Nov. 1987
Pages 964-971
ACM New York, NY, USA
table of contents doi>10.1145/32206.32212

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