A case study of representational activity at a customer-centered business

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Authors: Nick V. Flor Graduate School of Industrial Administration, Carnegie Mellon University
Paul P. Maglio IBM Research, Almaden Research Center
Published in:
· Proceeding
ICIS '97 Proceedings of the eighteenth international conference on Information systems
Pages 383-398
Association for Information Systems Atlanta, GA, USA ©1997
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A case study of representational activity at a customer-centered business 1997 Article
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