Beyond command knowledge: identifying and teaching strategic knowledge for using complex computer applications

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Authors: Suresh K. Bhavnani School of Information, University of Michigan, Ann Arbor, MI
Frederick Reif Center for Innovation in Learning, Carnegie Mellon University, Pittsburgh, PA
Bonnie E. John HCI Institute, Carnegie Mellon University, Pittsburgh, PA
Published in:
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· Proceeding
CHI '01 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Pages 229-236
ACM New York, NY, USA ©2001
table of contents ISBN:1-58113-327-8 doi>10.1145/365024.365107
Beyond command knowledge: identifying and teaching strategic knowledge for using complex computer applications Published by ACM 2001 Article
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