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The pokemon of user support: "gotta catch 'em all!"

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Authors: Michael Quiner Whitman College, Walla Walla, WA
Rich Hinz Whitman College, Walla Walla, WA
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· Proceeding
SIGUCCS '01 Proceedings of the 29th annual ACM SIGUCCS conference on User services
ACM New York, NY, USA ©2001
table of contents ISBN:1-58113-382-0 doi>10.1145/500956.500992
The pokemon of user support: Published by ACM 2001 Article
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