A comparative study of speech in the call center: natural language call routing vs. touch-tone menus

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Authors:	Bernhard Suhm	BBN Technologies, Cambridge, MA
	Josh Bers	BBN Technologies, Cambridge, MA
	Dan McCarthy	BBN Technologies, Cambridge, MA
	Barbara Freeman	BBN Technologies, Cambridge, MA
	David Getty	BBN Technologies, Cambridge, MA
	Katherine Godfrey	BBN Technologies, Cambridge, MA
	Pat Peterson	BBN Technologies, Cambridge, MA

	2002 Article
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	· Proceeding
	CHI '02 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
	Pages 283-290 ACM New York, NY, USA ©2002 table of contents ISBN:1-58113-453-3 doi>10.1145/503376.503427

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