Sources of dissatisfaction in end-user support: an empirical study

doi:10.1145/513264.513272

Sources of dissatisfaction in end-user support: an empirical study

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Authors:	Nancy C. Shaw	George Mason University
	William H. DeLone	American University
	Fred Niederman	Saint Louis University

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	ACM SIGMIS Database Homepage archive
	Volume 33 Issue 2, Spring 2002 ACM New York, NY, USA table of contents doi>10.1145/513264.513272

	2002 Article
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Tags: end-user computing end-user satisfaction end-user support human factors management project and people management success factors user information satisfaction user satisfaction

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