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Repairing a bad reputation: it takes more than good works
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Author:
J. Michael Yohe
Valparaiso University, Valparaiso, IN
Published in:
· Proceeding
SIGUCCS '02 Proceedings of the 30th annual ACM SIGUCCS conference on User services
Pages 165-169
ACM
New York, NY
, USA
©2002
table of contents
ISBN:1-58113-564-5
doi>
10.1145/588646.588681
2002 Article
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customer service
human factors
image
improvement
management
management techniques
public relations
reputation
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