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A model of successful collaboration and integration of help desk/computer training services and resources
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Authors:
Sue R. Bauer
California Lutheran University
Cindy Grether
California Lutheran University
Published in:
· Proceeding
SIGUCCS '02 Proceedings of the 30th annual ACM SIGUCCS conference on User services
Pages 218-219
ACM
New York, NY
, USA
©2002
table of contents
ISBN:1-58113-564-5
doi>
10.1145/588646.588698
2002 Article
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documentation
employee orientation
employee turnover
help desk
human factors
human resources
management
management
measurement
performance
resource integration
staffing
technology
training
training
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