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Has your help desk graduated yet?
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Author:
Dianne Brotherson
Iowa State University
Published in:
· Proceeding
SIGUCCS '02 Proceedings of the 30th annual ACM SIGUCCS conference on User services
ACM
New York, NY
, USA
©2002
table of contents
ISBN:1-58113-564-5
doi>
10.1145/588646.588699
2002 Article
Bibliometrics
· Downloads (6 Weeks): 2
· Downloads (12 Months): 10
· Citation Count: 0
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centralized software distribution
documentation
help desk
human factors
management
performance
remote control software
training, help, and documentation
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