Information use of service technicians in difficult cases

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Authors: Yutaka Yamauchi The Anderson School at UCLA, Los Angeles, CA
Jack Whalen Palo Alto Research Center, Inc., Palo Alto, CA
Daniel G. Bobrow Palo Alto Research Center, Inc., Palo Alto, CA
Published in:
· Proceeding
CHI '03 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Pages 81-88
ACM New York, NY, USA ©2003
table of contents ISBN:1-58113-630-7 doi>10.1145/642611.642627
Information use of service technicians in difficult cases Published by ACM 2003 Article
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· Downloads (6 Weeks): 2
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· Downloads (cumulative): 782
· Citation Count: 4


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