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E-service: a new paradigm for business in the electronic environment

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Authors: Roland T. Rust University of Maryland, College Park, MD
P.K. Kannan University of Maryland, College Park, MD
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Communications of the ACM - E-services: a cornucopia of digital offerings ushers in the next Net-based evolution CACM Homepage archive
Volume 46 Issue 6, June 2003
ACM New York, NY, USA
table of contents doi>10.1145/777313.777336
E-service: a new paradigm for business in the electronic environment Published by ACM 2003 Article
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· Citation Count: 23


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