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A proper set of tools are needed to corral support
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Authors:
John A. Underwood
North Dakota State University, Fargo, ND
Deb Hegdahl
North Dakota State University, Fargo, ND
Jeff Gimbel
North Dakota State University, Fargo, ND
Published in:
· Proceeding
SIGUCCS '03 Proceedings of the 31st annual ACM SIGUCCS fall conference
Pages 23-26
ACM
New York, NY
, USA
©2003
table of contents
ISBN:1-58113-665-X
doi>
10.1145/947469.947478
2003 Article
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· Citation Count: 0
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Tags:
acd
automatic call distribution
call management
communication
documentation
documentation
funk software
help desk
management
network monitoring
north dakota state university
north dakota university system
problem tracking system
proxy
remedy
remote assistance
sitescope
standardization
strategic information systems planning
system monitoring
theory
training
webex
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