The formation of trust and distrust in recommendation agents in repeated interactions: a process-tracing analysis

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Authors: Sherrie Xiao 6335 Thunderbird Crescent Vancouver, BC Canada
Izak Benbasat University of British Columbia, Vancouver, BC Canada
Published in:
· Proceeding
ICEC '03 Proceedings of the 5th international conference on Electronic commerce
Pages 287-293
ACM New York, NY, USA ©2003
table of contents ISBN:1-58113-788-5 doi>10.1145/948005.948043
The formation of trust and distrust in recommendation agents in repeated interactions: a process-tracing analysis Published by ACM 2003 Article
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