Increasing performances and personalization in the interaction with a call center system

doi:10.1145/964442.964487

Increasing performances and personalization in the interaction with a call center system

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Authors:	Federica Cena	M3Lab, CSP, Torino
	Ilaria Torre	University of Torino, Torino

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	· Proceeding
	IUI '04 Proceedings of the 9th international conference on Intelligent user interfaces
	ACM New York, NY, USA ©2004 table of contents ISBN:1-58113-815-6 doi>10.1145/964442.964487

	2004 Article
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Tags: adaptation automatic response call center calls routing management consumer products human factors interaction styles speech recognition voice i/o vui voice user interface

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