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 Jon Iden

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Average citations per article3.17
Citation Count38
Publication count12
Publication years1990-2015
Available for download5
Average downloads per article784.00
Downloads (cumulative)3,920
Downloads (12 Months)55
Downloads (6 Weeks)5
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August 2015 Information Systems and e-Business Management: Volume 13 Issue 3, August 2015
Publisher: Springer-Verlag New York, Inc.
Citation Count: 1

Senior management involvement, organisational commitment and group efficacy are expected to have a positive impact on Information Technology Infrastructure Library (ITIL) implementation benefits. Specifically, more involvement, commitment and efficacy should produce greater achievement. Analysing data from a survey of 446 Nordic ITIL experts, this paper examines the relationships between these ...
Keywords: Benefit realisation, Group efficacy, Senior management involvement, ITIL implementation, ITSM, ITIL, Organisational commitment

May 2012 Telematics and Informatics: Volume 29 Issue 2, May, 2012
Publisher: Pergamon Press, Inc.
Citation Count: 0

This paper is concerned with the drivers of service development on future telecommunication networks. As these networks are being transformed into next-generation networks, new and different services are being developed and mediated. However, little is known about the drivers of this development, and frameworks for strategic management of service innovation ...
Keywords: Drivers, Network services, Next-generation networks, Telecommunication, Service development

April 2011 Information and Software Technology: Volume 53 Issue 4, April, 2011
Publisher: Butterworth-Heinemann
Citation Count: 1

ContextThe assumption of the presented work is that the ability of system developers and IT operations personnel to cooperate effectively in system development projects has great impact on the quality of the final system solution, as well as on the service level of its subsequent operation. ObjectiveThe present research explores ...
Keywords: IT operations, System development, Problems, Interplay, The Delphi method

March 2010 Information Systems Management: Volume 27 Issue 2, March 2010
Publisher: Taylor & Francis, Inc.
Citation Count: 7

There is a growing interest in businesses around the world when it comes to professionalize IT operation by implementing process-based frameworks built on best practices. There are, however, indications that firms in general find the concept of ITIL challenging, and that many firms are confused about how to implement ITIL ...
Keywords: IT service management, the Delphi method, IT infrastructure library, success factors

January 2010 HICSS '10: Proceedings of the 2010 43rd Hawaii International Conference on System Sciences
Publisher: IEEE Computer Society
Citation Count: 1

This article addresses a theoretical gap in the BPM literature on factors that influence the acceptance of process modeling (PM) in organizations. Literature review on PM and 34 qualitative interviews were combined into a PM acceptance model and empirically tested with data from 74 companies showing that PM is to ...

6 published by ACM
May 2008 CHASE '08: Proceedings of the 2008 international workshop on Cooperative and human aspects of software engineering
Publisher: ACM
Citation Count: 1
Downloads (6 Weeks): 1,   Downloads (12 Months): 17,   Downloads (Overall): 353

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In this paper we discuss how the cooperation between developers and operations staff is practiced. We have analyzed data collected from a focus group of experienced software engineers and project managers, as well as interviews from two case studies. Our position is that well performed cooperation between the development team ...
Keywords: development team, cooperation, empirical study, operations

January 2008 HICSS '08: Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Publisher: IEEE Computer Society
Citation Count: 2

Despite the importance of process modelling forbusiness process management and related tasks, there arefew theories and empirical studies of process-modellingpractice available that can serve as the basis forunderstanding and improving this important practice. Tocontribute to the development of better theory, this paperproposes a model of process modelling practice,focussing on the ...

8 published by ACM
August 1996 ACM Transactions on Computer Systems (TOCS): Volume 14 Issue 3, Aug. 1996
Publisher: ACM
Citation Count: 6
Downloads (6 Weeks): 3,   Downloads (12 Months): 21,   Downloads (Overall): 1,679

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The distributed real-time system services developed by Lockheed Martin's Air Traffic Management group serve the infrastructure for a number of air traffic control systems. Either completed development or under development are the US Federal Aviation Administration's Display System Replacement (DSR) system, the UK Civil Aviation Authority's New Enroute Center (NERC) ...
Keywords: group communications, server group, system architecture, failure, failure classification, failure masking, software robustness, exception handling, redundancy, failure semantics, fault-tolerant systems

9 published by ACM
April 1996 ACM SIGOIS Bulletin - Special issue: groupware for self-organizing units: Volume 17 Issue 1, April 1996
Publisher: ACM
Citation Count: 1
Downloads (6 Weeks): 0,   Downloads (12 Months): 1,   Downloads (Overall): 161

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10 published by ACM
August 1995 COCS '95: Proceedings of conference on Organizational computing systems
Publisher: ACM
Citation Count: 1
Downloads (6 Weeks): 0,   Downloads (12 Months): 7,   Downloads (Overall): 1,165

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This paper explores the meaning of the concept of self-control in the context of Business Process Reengineering (BPR). BPR is a radical approach that breaks with many conventional ideas from applied management and organization theory. The delegation of control and decision-authority is a key concept within BPR, and reengineering advocates ...

April 1994
Citation Count: 1

Part of the Advanced Automation System (AAS) for air-traffic control is a protocol to permit flight hand-off from one air-traffic controller to another. The protocol must be fault-tolerant and, therefore, is subtle--an ideal candidate for the application of formal methods. This paper describes a formal method for deriving fault-tolerant protocols ...

12 published by ACM
September 1990 EW 4: Proceedings of the 4th workshop on ACM SIGOPS European workshop
Publisher: ACM
Citation Count: 15
Downloads (6 Weeks): 1,   Downloads (12 Months): 9,   Downloads (Overall): 562

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The Advanced Automation System is a distributed real-time system under development by IBM's Systems Integration Division for the US Federal Aviation Administration. The system is intended to replace the present en-route and terminal approach US air traffic control computer systems over the next decade. High availability of air traffic control ...

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