F3

Figure 3. Our vision for the new call center processing schematic. A customer contacts the call center associate. The associate accesses a variety of applications to address the customer's requests but is unaware that separate TA2000 applications exist. Data sharing and cross-application workflows are supported. Automated updates to AWD are supported. Interaction styles across functions for form filling, file maintenance, inquiry and processing functions are consistent and support fluid transitions within and between work sequences.