IT service management: academic programs face the issues of globalization

ABSTRACT

This panel will discuss the importance of IT Service Management (ITSM) to business-school IT and MIS curricula. The goals of the panel are to provide both a business and a philosophical basis for including IT Service Management offerings in business school IT educational programs, provide a forum for questions, and begin to educate attendees of the need to include ITSM offerings in their programs. The panel will define service management, discuss how ITSM works with IT management and operations management, discuss how to integrate systems development and service management, and describe industry needs and how business school education can address those needs. The group will engage the audience in discussing ITSM educational programs.

Index Terms

• Social and professional topics

  • Professional topics

    • Management of computing and information systems

      • Project and people management

• Software and its engineering

  • Software creation and management

    • Software development process management

  • Software notations and tools

    • Software configuration management and version control systems