The evolution and the future of the e-gov

ABSTRACT

After a continuously development in on-line availability, most of the countries are close to reach the highest point of public services maturity. The future of e-Gov should now go through accessibility questions and m-Gov, providing a new set of user-centred services, personalized and based on alerts that could be programmed taking into account knowledge based in the localization of the user. In this article we will analyze the stage of e-Gov in Europe based in a report of the European Commission, which allows, the realization of a comparative analysis of the evolution occurred between 2004 and 2006 in the 28 countries part of the study. Following, we analyze the case of Portugal, pointing out some of the reasons to the success of the measures applied. Finally we project the future of e-Gov in terms of accessibility questions, platform access independence and user-centred services.

References

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Index Terms

• Human-centered computing

  • Human computer interaction (HCI)

    • HCI design and evaluation methods