research-article

Where did we turn wrong?: unpacking the effect of culture and technology on attributions of team performance

Authors:

E. Ilana Diamant,

Susan R. Fussell,

Fen-ly LoAuthors Info & Claims

CSCW '08: Proceedings of the 2008 ACM conference on Computer supported cooperative work

Pages 383 - 392

https://doi.org/10.1145/1460563.1460625

Published: 08 November 2008 Publication History

Abstract

Computer-mediated collaboration is becoming an increasingly prevalent form of work ([22]). At the same time, organizations are relying more and more on culturally diverse teams to staff knowledge-intensive projects (e.g., software development, customer service, corporate training,). We conducted a laboratory study examining the role of collaborative technologies and culture on 2-person team members' attributions of causes for their collaborative performance. Pairs of American, Chinese, and intercultural American-Chinese students collaborated on two map navigation tasks using one of three technologies: video, audio, or IM. As predicted, culture and technology interacted to affect the extent to which members attributed performance to dispositional factors (e.g., personality or mood) vs. situational factors (e.g., the technology or task difficulty). We discuss the implications of our results for

cross-cultural collaborative work

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Where did we turn wrong?: unpacking the effect of culture and technology on attributions of team performance

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cover image ACM Conferences

CSCW '08: Proceedings of the 2008 ACM conference on Computer supported cooperative work

November 2008

752 pages

ISBN:9781605580074

DOI:10.1145/1460563

General Chairs:
Bo Begole
PARC, USA
,
David W. McDonald
University of Washington, USA

Copyright © 2008 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 08 November 2008

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https://dl.acm.org/doi/10.1145/3491102.3517572
You SRobert L(2022)Team robot identification theory (TRIT): robot attractiveness and team identification on performance and viability in human–robot teamsThe Journal of Supercomputing10.1007/s11227-022-04645-778:18(19684-19706)Online publication date: 28-Jun-2022
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Fernandez-Nieto GMartinez-Maldonado REcheverria VKitto KAn PBuckingham Shum S(2021)What Can Analytics for Teamwork Proxemics Reveal About Positioning Dynamics In Clinical Simulations?Proceedings of the ACM on Human-Computer Interaction10.1145/34492845:CSCW1(1-24)Online publication date: 22-Apr-2021
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