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View all- Larkham P(2024)Working Across Boundaries in Urban MorphologyISUF, Urban Morphology and Human Settlements10.1007/978-3-031-58136-6_10(211-229)Online publication date: 4-Jul-2024
Sources of miscommunication in email: searching for contextual information in communication between chinese and danish collaborators
Pages 21 - 30
Abstract
Based on an interpretative case study investigating the communication between Danish and Chinese engineers in a global medical engineering company, we identified four key sources of miscommunication: 1) lack of common communication protocols; 2) exclusion of participants; 3) political motives; and 4) misinterpretation of common terms. This paper posits that all four challenges are related to a lack of contextual information due to geographical dislocation and not, as initially assumed, to cultural differences. This finding is essential when investigating cross-cultural communication, because it suggests that we should not forget to examine ordinary communication issues when researching communication between people from different cultural backgrounds.
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- Sources of miscommunication in email: searching for contextual information in communication between chinese and danish collaborators
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March 2012
170 pages
ISBN:9781450308182
DOI:10.1145/2160881
- General Chairs:
- Ravi Vatrapu,
- Vanessa Evers,
- K. B. Akhilesh,
- Program Chairs:
- Bonnie Nardi,
- Martha Maznevski
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Published: 21 March 2012
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March 21 - 23, 2012
Bengaluru, India
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View all- Larkham P(2024)Working Across Boundaries in Urban MorphologyISUF, Urban Morphology and Human Settlements10.1007/978-3-031-58136-6_10(211-229)Online publication date: 4-Jul-2024
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