research-article

Making Decisions From a Distance: The Impact of Technological Mediation on Riskiness and Dehumanization

Authors:

Nathaniel Fruchter,

Laura DabbishAuthors Info & Claims

CSCW '15: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing

Pages 1576 - 1589

https://doi.org/10.1145/2675133.2675288

Published: 28 February 2015 Publication History

Abstract

Telepresence means business people can make deals in other countries, doctors can give remote medical advice, and soldiers can rescue someone from thousands of miles away. When interaction is mediated, people are removed from and lack context about the person they are making decisions about. In this paper, we explore the impact of technological mediation on risk and dehumanization in decision-making. We conducted a laboratory experiment involving medical treatment decisions. The results suggest that technological mediation influences decision making, but its influence depends on an individual's self-construal: participants who saw themselves as defined through their relationships (interdependent self-construal) recommended riskier and more painful treatments in video conferencing than when face-to-face. We discuss implications of our results for theory and future research.

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Ge XXu CMisaki DMarkus HTsai J(2024)How Culture Shapes What People Want From AIProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642660(1-15)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642660
Evanson J(2024)Humanizing medicine: a patient perspectiveSocial Work in Health Care10.1080/00981389.2024.233374463:4-5(385-398)Online publication date: 24-Mar-2024
https://doi.org/10.1080/00981389.2024.2333744
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Index Terms

Making Decisions From a Distance: The Impact of Technological Mediation on Riskiness and Dehumanization
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI theory, concepts and models
  2. Interaction design
    1. Interaction design theory, concepts and paradigms

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cover image ACM Conferences

CSCW '15: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing

February 2015

1956 pages

ISBN:9781450329224

DOI:10.1145/2675133

General Chairs:
Dan Cosley
Cornell University, USA
,
Andrea Forte
Drexel University, USA
,
Program Chairs:
Luigina Ciolfi
Sheffield Hallam University, UK
,
David McDonald
University of Washington, USA

Copyright © 2015 ACM.

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Published: 28 February 2015

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CSCW '15: Computer Supported Cooperative Work and Social Computing

March 14 - 18, 2015

BC, Vancouver, Canada

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CSCW '15 Paper Acceptance Rate 161 of 575 submissions, 28%;

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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https://dl.acm.org/doi/10.1145/3613904.3642685
Ge XXu CMisaki DMarkus HTsai J(2024)How Culture Shapes What People Want From AIProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642660(1-15)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642660
Evanson J(2024)Humanizing medicine: a patient perspectiveSocial Work in Health Care10.1080/00981389.2024.233374463:4-5(385-398)Online publication date: 24-Mar-2024
https://doi.org/10.1080/00981389.2024.2333744
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