research-article

Awareness Supporting Technologies used in Collaborative Systems: A Systematic Literature Review

Authors:

Luis A. GuerreroAuthors Info & Claims

CSCW '17: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing

Pages 808 - 820

https://doi.org/10.1145/2998181.2998281

Published: 25 February 2017 Publication History

Abstract

Since the establishment of Computer Supported Collaborative Work as a research area, computer advances have change the paradigm of how technology is applied to improve the performance in collaborative scenarios. Notifications are an important part of this improvement. Technological systems have been applied in order to provide collaborators with the sufficient awareness to keep a task going. In this paper we present the protocol and results of a Systematic Literature Review that delves in the application of new technologies to provide awareness in collaborative systems. Moreover, we classify the collaborative systems found in literature using two traditional taxonomies for CSCW in order to understand which notification mechanisms are used to support which systems. Our review covers the last 10 years and classifies system prototypes based on the context in which they are applied, the notification and information gathering mechanism used, and the assessment performed. With over 400 papers reviewed, 83 that met the review requirements were included. The review results show that traditional interfaces and mobile devices are still the most common notification mechanisms. However, ubiquitous devices and non-traditional interfaces have also been used.

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Index Terms

Awareness Supporting Technologies used in Collaborative Systems: A Systematic Literature Review
1. Human-centered computing
  1. Collaborative and social computing

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cover image ACM Conferences

CSCW '17: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing

February 2017

2556 pages

ISBN:9781450343350

DOI:10.1145/2998181

General Chairs:
Charlotte P. Lee
University of Washington
,
Steve Poltrock
Retired
,
Program Chairs:
Louise Barkhuus
Stockholm University and Cornell Tech
,
Marcos Borges
Universidade Federal do Rio de Janeiro
,
Wendy Kellogg
IBM T.J. Watson Research Center

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Published: 25 February 2017

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CSCW '17

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SIGCHI

CSCW '17: Computer Supported Cooperative Work and Social Computing

February 25 - March 1, 2017

Oregon, Portland, USA

Acceptance Rates

CSCW '17 Paper Acceptance Rate 183 of 530 submissions, 35%;

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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CSCW '25

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Computer-Supported Cooperative Work and Social Computing

October 18 - 22, 2025

Bergen , Norway

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