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Video helps remote work: speakers who need to negotiate common ground benefit from seeing each other

Authors:

Elizabeth S. Veinott,

Xiaolan FuAuthors Info & Claims

CHI '99: Proceedings of the SIGCHI conference on Human Factors in Computing Systems

Pages 302 - 309

https://doi.org/10.1145/302979.303067

Published: 01 May 1999 Publication History

Abstract

More and more organizations are forming teams that are not co-located. These teams communicate via email, fax, telephone and audio conferences, and sometimes video. The question often arises whether the cost of video is worth it. Previous research has shown that video makes people more satisfied with the work, but it doesnt help the quality of the work itself. There is one exception; negotiation tasks are measurably better with video. In this study, we show that the same effect holds for a more subtle form of negotiation, when people have to negotiate meaning in a conversation. We compared the performance and communication of people explaining a map route to each other. Half the pairs have video and audio connections, half only audio. Half of the pairs were native speakers of English; the other half were non-native speakers, those presumably who have to negotiate meaning more. The results showed that non-native speaker pairs did benefit from the video; native speakers did not. Detailed analysis of the conversational strategies showed that with video, the non-native speaker pairs spent proportionately more effort negotiating common ground.

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Cited By

Hosseinkashi YTankelevitch LPool JCutler RMadan C(2024)Meeting Effectiveness and Inclusiveness: Large-scale Measurement, Identification of Key Features, and Prediction in Real-world Remote MeetingsProceedings of the ACM on Human-Computer Interaction10.1145/36373708:CSCW1(1-39)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637370
Sasaki KInoue T(2024)Engagement Analysis of Speech Text from Activity Reports of a Distance Project-Based LearningCollaboration Technologies and Social Computing10.1007/978-3-031-67998-8_12(177-192)Online publication date: 11-Sep-2024
https://dl.acm.org/doi/10.1007/978-3-031-67998-8_12
Breideband TMoulder RMartinez GCaruso MMark GStriegel AD'Mello S(2023)'Location, Location, Location': An Exploration of Different Workplace Contexts in Remote Teamwork during the COVID-19 PandemicProceedings of the ACM on Human-Computer Interaction10.1145/35795047:CSCW1(1-22)Online publication date: 16-Apr-2023
https://dl.acm.org/doi/10.1145/3579504
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Index Terms

Video helps remote work: speakers who need to negotiate common ground benefit from seeing each other
1. Human-centered computing
  1. Collaborative and social computing
  2. Human computer interaction (HCI)
2. Information systems
  1. Information systems applications
    1. Multimedia information systems

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cover image ACM Conferences

CHI '99: Proceedings of the SIGCHI conference on Human Factors in Computing Systems

May 1999

632 pages

ISBN:0201485591

DOI:10.1145/302979

Copyright © 1999 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

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Published: 01 May 1999

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CHI99: Conference on Human Factors in Computing Systems

May 15 - 20, 1999

Pennsylvania, Pittsburgh, USA

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CHI '99 Paper Acceptance Rate 78 of 312 submissions, 25%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

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https://dl.acm.org/doi/10.1145/3637370
Sasaki KInoue T(2024)Engagement Analysis of Speech Text from Activity Reports of a Distance Project-Based LearningCollaboration Technologies and Social Computing10.1007/978-3-031-67998-8_12(177-192)Online publication date: 11-Sep-2024
https://dl.acm.org/doi/10.1007/978-3-031-67998-8_12
Breideband TMoulder RMartinez GCaruso MMark GStriegel AD'Mello S(2023)'Location, Location, Location': An Exploration of Different Workplace Contexts in Remote Teamwork during the COVID-19 PandemicProceedings of the ACM on Human-Computer Interaction10.1145/35795047:CSCW1(1-22)Online publication date: 16-Apr-2023
https://dl.acm.org/doi/10.1145/3579504
Slavković MTošić BSretenović S(2022)Online Learning as a Workplace Safety Answer to the COVID-19 Pandemic CrisisHandbook of Research on Key Dimensions of Occupational Safety and Health Protection Management10.4018/978-1-7998-8189-6.ch012(239-259)Online publication date: 2022
https://doi.org/10.4018/978-1-7998-8189-6.ch012
Lacy APolsley SRay SHammond T(2022)A Seat at the Virtual Table: Emergent Inclusion in Remote MeetingsProceedings of the ACM on Human-Computer Interaction10.1145/35551516:CSCW2(1-20)Online publication date: 11-Nov-2022
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Breideband TTalkad Sukumar PMark GCaruso MD'Mello SStriegel A(2022)Home-Life and Work Rhythm Diversity in Distributed Teamwork: A Study with Information Workers during the COVID-19 PandemicProceedings of the ACM on Human-Computer Interaction10.1145/35129426:CSCW1(1-23)Online publication date: 7-Apr-2022
https://dl.acm.org/doi/10.1145/3512942
Skowronek JRaake ABerndtsson GRummukainen OUsai PGunkel SJohanson MHabets EMalfait LLindero DToet A(2022)Quality of Experience in Telemeetings and Videoconferencing: A Comprehensive SurveyIEEE Access10.1109/ACCESS.2022.317636910(63885-63931)Online publication date: 2022
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Borge MAldemir TXia Y(2022)How teams learn to regulate collaborative processes with technological supportEducational technology research and development10.1007/s11423-022-10103-170:3(661-690)Online publication date: 30-Mar-2022
https://doi.org/10.1007/s11423-022-10103-1
Doedens WMeteyard L(2022)What is Functional Communication? A Theoretical Framework for Real-World Communication Applied to Aphasia RehabilitationNeuropsychology Review10.1007/s11065-021-09531-232:4(937-973)Online publication date: 25-Jan-2022
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Fialho J(2022)Benefits and Challenges of Remote WorkDigital Technologies and Transformation in Business, Industry and Organizations10.1007/978-3-031-07626-8_1(1-17)Online publication date: 25-Aug-2022
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