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The ROI of HCI

Published: 27 April 2017 Publication History

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[1]
From Wikipedia: "Net Promoter or Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of a firm's customer relationships. It serves as an alternative to traditional customer satisfaction research and claims to be correlated with revenue growth." https://en.wikipedia.org/wiki/Net_Promoter

Cited By

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  • (2019)User Experience (UX) Capacity-BuildingProceedings of the 2019 on Designing Interactive Systems Conference10.1145/3322276.3322346(187-200)Online publication date: 18-Jun-2019
  • (2018)Eliciting Users' Demand for Interface FeaturesProceedings of the 2018 CHI Conference on Human Factors in Computing Systems10.1145/3173574.3173879(1-8)Online publication date: 21-Apr-2018

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Published In

cover image Interactions
Interactions  Volume 24, Issue 3
May + June 2017
83 pages
ISSN:1072-5520
EISSN:1558-3449
DOI:10.1145/3086450
Issue’s Table of Contents
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 27 April 2017
Published in INTERACTIONS Volume 24, Issue 3

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Cited By

View all
  • (2019)User Experience (UX) Capacity-BuildingProceedings of the 2019 on Designing Interactive Systems Conference10.1145/3322276.3322346(187-200)Online publication date: 18-Jun-2019
  • (2018)Eliciting Users' Demand for Interface FeaturesProceedings of the 2018 CHI Conference on Human Factors in Computing Systems10.1145/3173574.3173879(1-8)Online publication date: 21-Apr-2018

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