Abstract
Successful online communities accumulate large amounts of long-term content. However there has been little quantitative, theoretically-motivated exploration of how communities organize such content, nor which community members take responsibility for active organization. We examine one aspect of long-term content organization through link behavior, also exploring role differences between enterprise community leaders and members in the context of life-cycle community models. We first classify how content is linked within posts, identifying usage patterns that organize information within and outside communities. We next present an exploratory quantitative analysis of 2,010 communities including 428,476 posts and 1,246,570 links. We show paradoxically that although mature communities accumulate substantial content, organizing that content using links decreases over time. Further analyses suggest that this arises from a recency bias, with communities being focused on current content. Our results also challenge descriptive lifecycle community models, which propose that regular community members adopt greater responsibility over time. We explore explanations for our findings and implications including new tools that encourage responsibility for active organization, as well as methods for members to revisit critical content.
- {n. d.}. The glmmADMB package. http://glmmadmb.r-forge.r-project.org/Google Scholar
- {n. d.}. Google Photos - All your photos organized and easy to find. https://www.google.com/photos/about/Google Scholar
- {n. d.}. Introducing On This Day: A New Way to Look Back at Photos and Memories on Facebook | Facebook Newsroom. https://newsroom.fb.com/news/2015/03/ introducing-on-this-day-a-new-way-to-look-back-at-photos-and-memories-on-facebook/Google Scholar
- Sisay Fissaha Adafre and Maarten de Rijke. 2005. Discovering missing links in Wikipedia. In Proceedings of the 3rd international workshop on Link discovery. ACM, 90--97. Google Scholar
Digital Library
- Jaime Arguello, Brian S. Butler, Elisabeth Joyce, Robert Kraut, Kimberly S. Ling, Carolyn Rosa, and Xiaoqing Wang. 2006. Talk to me: foundations for successful individual-group interactions in online communities. In Proceedings of the SIGCHI conference on Human Factors in computing systems. ACM, 959--968. Google Scholar
Digital Library
- Douglas M. Bates. 2010. lme4: Mixed-effects modeling with R. Berlin.Google Scholar
- Ben Bolker, Hans Skaug, Arni Magnusson, and Anders Nielsen. 2012. Getting started with the glmmADMB package. Available at glmmadmb. r-forge. r-project. org/glmmADMB. pdf (2012).Google Scholar
- Leanne Bowler, Daqing He, and Wan Yin Hong. 2011. Who is referring teens to health information on the web?: hyperlinks between blogs and health web sites for teens. In Proceedings of the 2011 iConference. ACM, 238--243. Google Scholar
Digital Library
- Brian Butler, Lee Sproull, Sara Kiesler, and Robert Kraut. 2002. Community effort in online groups: Who does the work and why. Leadership at a distance: Research in technologically supported work 1 (2002), 171--194.Google Scholar
- Dankmar BÃhning, Ekkehart Dietz, Peter Schlattmann, Lisette Mendonca, and Ursula Kirchner. 1999. The zeroinflated Poisson model and the decayed, missing and filled teeth index in dental epidemiology. Journal of the Royal Statistical Society: Series A (Statistics in Society) 162, 2 (1999), 195--209.Google Scholar
Cross Ref
- Xu Cheng, Cameron Dale, and Jiangchuan Liu. 2008. Statistics and social network of youtube videos. In Quality of Service, 2008. IWQoS 2008. 16th International Workshop on. IEEE, 229--238.Google Scholar
Cross Ref
- Gao Cong, Long Wang, Chin-Yew Lin, Young-In Song, and Yueheng Sun. 2008. Finding question-answer pairs from online forums. In Proceedings of the 31st annual international ACM SIGIR conference on Research and development in information retrieval. ACM, 467--474. Google Scholar
Digital Library
- Cristian Danescu-Niculescu-Mizil, Robert West, Dan Jurafsky, Jure Leskovec, and Christopher Potts. 2013. No country for old members: User lifecycle and linguistic change in online communities. In Proceedings of the 22nd international conference on World Wide Web. International World Wide Web Conferences Steering Committee, 307--318. http://dl.acm.org/citation.cfm?id=2488416 Google Scholar
Digital Library
- J. De Maeyer. 2013. Towards a hyperlinked society: A critical review of link studies. New Media & Society 15, 5 (Aug. 2013), 737--751.Google Scholar
Cross Ref
- Peter D. Duffy and Axel Bruns. 2006. The use of blogs, wikis and RSS in education: A conversation of possibilities. Proceedings of the Online Learning and Teaching Conference 2006, (2006).Google Scholar
- Henry Farrell and Daniel W. Drezner. 2008. The power and politics of blogs. Public choice 134, 1--2 (2008), 15--30.Google Scholar
- Robert Farrell. 2002. Summarizing electronic discourse. Intelligent Systems in Accounting, Finance & Management 11, 1 (2002), 23--38.Google Scholar
Cross Ref
- Eric Gleave, Howard T. Welser, Thomas M. Lento, and Michael A. Smith. 2009. A conceptual and operational definition of'social role'in online community. In System Sciences, 2009. HICSS'09. 42nd Hawaii International Conference on. IEEE, 1--11. http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=4755505 Google Scholar
Digital Library
- Catherine Hall and Michael Zarro. 2012. Social curation on the website Pinterest.com. Proceedings of the American Society for Information Science and Technology 49, 1 (Jan. 2012), 1--9.Google Scholar
Cross Ref
- Derek L. Hansen. 2006. Knowledge sharing, maintenance, and use in online support communities. In CHI'06 Extended Abstracts on Human Factors in Computing Systems. ACM, 1751--1754. Google Scholar
Digital Library
- Itai Himelboim. 2010. The international network structure of news media: An analysis of hyperlinks usage in news web sites. Journal of Broadcasting & Electronic Media 54, 3 (2010), 373--390.Google Scholar
Cross Ref
- Paul Holmes and Andrew M. Cox. 2011. 'Every group carries the flavour of the admins': leadership on Flickr. International Journal of Web Based Communities 7, 3 (2011), 376--391. Google Scholar
Digital Library
- Alicia Iriberri and Gondy Leroy. 2009. A life-cycle perspective on online community success. ACM Computing Surveys (CSUR) 41, 2 (2009), 11. Google Scholar
Digital Library
- Steven L. Johnson, Hani Safadi, and Samer Faraj. 2015. The emergence of online community leadership. Information Systems Research 26, 1 (2015), 165--187. Google Scholar
Digital Library
- Bob Kanefsky, Nadine G. Barlow, and Virginia C. Gulick. 2001. Can distributed volunteers accomplish massive data analysis tasks. Lunar and Planetary Science 1 (2001).Google Scholar
- Amy Jo Kim. 2000. Community building on the web: Secret strategies for successful online communities. Addison-Wesley Longman Publishing Co., Inc. Google Scholar
Digital Library
- Sheila Kinsella, Mengjiao Wang, John G. Breslin, and Conor Hayes. 2011. Improving categorisation in social media using hyperlinks to structured data sources. In The Semanic Web: Research and Applications. Springer, 390--404. http://link.springer.com/chapter/10.1007/978--3--642--21064--8_27 Google Scholar
Digital Library
- Jon M. Kleinberg. 1999. Authoritative sources in a hyperlinked environment. Journal of the ACM (JACM) 46, 5 (1999), 604--632. Google Scholar
Digital Library
- Joon Koh, Young-Gul Kim, Brian Butler, and Gee-Woo Bock. 2007. Encouraging participation in virtual communities. Commun. ACM 50, 2 (2007), 68--73. Google Scholar
Digital Library
- Ron Kohavi. 1995. A study of cross-validation and bootstrap for accuracy estimation and model selection. In Ijcai, Vol. 14. Stanford, CA, 1137--1145. https://pdfs.semanticscholar.org/0be0/d781305750b37acb35fa187febd8db67bfcc.pdf Google Scholar
Digital Library
- Robert E. Kraut and Andrew T. Fiore. 2014. The role of founders in building online groups. In Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing. ACM, 722--732. http://dl.acm.org/citation. cfm?id=2531648 Google Scholar
Digital Library
- Robert E. Kraut and Paul Resnick. 2012. Building successful online communities: Evidence-based social design. Mit Press. Google Scholar
Digital Library
- Yu-Sheng Lai, Kuao-Ann Fung, and Chung-Hsien Wu. 2002. Faq mining via list detection. In proceedings of the 2002 conference on multilingual summarization and question answering-Volume 19. Association for Computational Linguistics, 1--7. Google Scholar
Digital Library
- Jean Lave and Etienne Wenger. 2002. Legitimate peripheral participation in communities of practice. Supporting lifelong learning 1 (2002), 111--126.Google Scholar
- Christophe Leys, Christophe Ley, Olivier Klein, Philippe Bernard, and Laurent Licata. 2013. Detecting outliers: Do not use standard deviation around the mean, use absolute deviation around the median. Journal of Experimental Social Psychology 49, 4 (July 2013), 764--766.Google Scholar
Cross Ref
- Pamela J. Ludford, Dan Cosley, Dan Frankowski, and Loren Terveen. 2004. Think different: increasing online community participation using uniqueness and group dissimilarity. In Proceedings of the SIGCHI conference on Human factors in computing systems. ACM, 631--638. Google Scholar
Digital Library
- Tara Matthews, Jilin Chen, Steve Whittaker, Aditya Pal, Haiyi Zhu, Hernan Badenes, and Barton Smith. 2014. Goals and perceived success of online enterprise communities: what is important to leaders & members?. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. ACM, 291--300. http://dl.acm.org/citation.cfm?id=2557201 Google Scholar
Digital Library
- Tara Matthews, Steve Whittaker, Hernan Badenes, and Barton Smith. 2014. Beyond end user content to collaborative knowledge mapping: Interrelations among community social tools. In Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing. ACM, 900--910. http://dl.acm.org/citation.cfm?id=2531694 Google Scholar
Digital Library
- Tara Matthews, Steve Whittaker, Hernan Badenes, Barton A. Smith, Michael Muller, Kate Ehrlich, Michelle X. Zhou, and Tessa Lau. 2013. Community insights: helping community leaders enhance the value of enterprise online communities. In Proceedings of the SIGCHI conference on human factors in computing systems. ACM, 513--522. Google Scholar
Digital Library
- Tony Mullen and Nigel Collier. 2004. Sentiment analysis using support vector machines with diverse information sources. In Proceedings of the Conference on Empirical Methods in Natural Language Processing. 412--418.Google Scholar
- Michael Muller, Kate Ehrlich, Tara Matthews, Adam Perer, Inbal Ronen, and Ido Guy. 2012. Diversity among enterprise online communities: collaborating, teaming, and innovating through social media. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. ACM, 2815--2824. Google Scholar
Digital Library
- S. Murugesan. 2007. Understanding Web 2.0. IT Professional 9, 4 (July 2007), 34--41. Google Scholar
Digital Library
- Ted Nelson. 1965. A file structure for the complex, the changing, and the indeterminate. ACM Annual Conference. Proc. of the 1965 20th National Conference (1965), 84--100. Google Scholar
Digital Library
- Blair Nonnecke and Jenny Preece. 2001. Why lurkers lurk. AMCIS 2001 Proceedings (2001), 294. http://aisel.aisnet.org/ cgi/viewcontent.cgi?article=1733&context=amcis2001Google Scholar
- Katherine Panciera, Aaron Halfaker, and Loren Terveen. 2009. Wikipedians are born, not made: a study of power editors on Wikipedia. In Proceedings of the ACM 2009 international conference on Supporting group work. ACM, 51--60. http://dl.acm.org/citation.cfm?id=1531682 Google Scholar
Digital Library
- Patchareeporn Pluempavarn, Niki Panteli, Adam Joinson, Dawn Eubanks, Leon Watts, and James Dove. 2011. Social roles in online communities: Relations and trajectories. In 6th Mediterranean Conference on Information Systems, Nicosia, Cyprus. Retrieved October, Vol. 4. 2012. http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1042&context=mcis2011Google Scholar
- David Martin Powers. 2011. Evaluation: from precision, recall and F-measure to ROC, informedness, markedness and correlation. Journal of Machine Learning Technologies. (2011). http://dspace2.flinders.edu.au/xmlui/handle/2328/27165Google Scholar
- Jenny Preece. 2000. Online communities: Designing usability and supporting socialbilty. John Wiley & Sons, Inc. Google Scholar
Digital Library
- Jennifer Preece and Ben Shneiderman. 2009. The reader-to-leader framework: Motivating technology-mediated social participation. AIS Transactions on Human-Computer Interaction 1, 1 (2009), 13--32. http://aisel.aisnet.org/thci/vol1/ iss1/5/?utm_source=twitterfeed&utm_medium=twitterGoogle Scholar
Cross Ref
- Dana Rotman, Kezia Procita, Derek Hansen, Cynthia Sims Parr, and Jennifer Preece. 2012. Supporting content curation communities: The case of the Encyclopedia of Life. Journal of the Association for Information Science and Technology 63, 6 (2012), 1092--1107. Google Scholar
Digital Library
- Philipp Singer, Fabian Flauck, Clemens Meinhart, Elias Zeitfogel, and Markus Strohmaier. 2014. Evolution of reddit: from the front page of the internet to a self-referential community?. In Proceedings of the 23rd international conference on world wide web. ACM, 517--522. Google Scholar
Digital Library
- Yla R. Tausczik and James W. Pennebaker. 2010. The Psychological Meaning of Words: LIWC and Computerized Text Analysis Methods. Journal of Language and Social Psychology 29, 1 (2010), 24--54.Google Scholar
- Steven JJ Tedjamulia, Douglas L. Dean, David R. Olsen, and Conan C. Albrecht. 2005. Motivating content contributions to online communities: Toward a more comprehensive theory. In System Sciences, 2005. HICSS'05. Proceedings of the 38th Annual Hawaii International Conference on. IEEE, 193b--193b. Google Scholar
Digital Library
- Loren Terveen, Will Hill, Brian Amento, David McDonald, and Josh Creter. 1997. PHOAKS: A system for sharing recommendations. Commun. ACM 40, 3 (1997), 59--62. http://dl.acm.org/citation.cfm?id=245122 Google Scholar
Digital Library
- Jason Tsay, Laura Dabbish, and James Herbsleb. 2014. Let's talk about it: evaluating contributions through discussion in GitHub. In Proceedings of the 22nd ACM SIGSOFT international symposium on foundations of software engineering. ACM, 144--154. Google Scholar
Digital Library
- Christian Wagner. 2004. Wiki: A technology for conversational knowledge management and group collaboration. Communications of the association for information systems 13, 1 (2004), 19.Google Scholar
- Christian Wagner. 2006. Breaking the knowledge acquisition bottleneck through conversational knowledge management. Information Resources Management Journal (IRMJ) 19, 1 (2006), 70--83. Google Scholar
Digital Library
- Etienne Wenger, Richard Arnold McDermott, and William Snyder. 2002. Cultivating communities of practice: A guide to managing knowledge. Harvard Business Press. Google Scholar
Digital Library
- Dennis M. Wilkinson. 2008. Strong regularities in online peer production. In Proceedings of the 9th ACM conference on Electronic commerce. ACM, 302--309. http://dl.acm.org/citation.cfm?id=1386837 Google Scholar
Digital Library
- Zi Yang, Keke Cai, Jie Tang, Li Zhang, Zhong Su, and Juanzi Li. 2011. Social context summarization. In Proceedings of the 34th international ACM SIGIR conference on Research and development in Information Retrieval. ACM, 255--264. Google Scholar
Digital Library
- Xinchuan Zeng and Tony R. Martinez. 2000. Distribution-balanced stratified cross-validation for accuracy estimation. Journal of Experimental & Theoretical Artificial Intelligence 12, 1 (2000), 1--12.Google Scholar
- Haiyi Zhu, Robert Kraut, and Aniket Kittur. 2012. Effectiveness of shared leadership in online communities. In Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work. ACM, 407--416. http://dl.acm.org/ citation.cfm?id=2145269 Google Scholar
Digital Library
Index Terms
Living in the Present: Understanding Long-Term Content Referencing in Enterprise Online Communities
Recommendations
Recommending social media content to community owners
SIGIR '14: Proceedings of the 37th international ACM SIGIR conference on Research & development in information retrievalOnline communities within the enterprise offer their leaders an easy and accessible way to attract, engage, and influence others. Our research studies the recommendation of social media content to leaders (owners) of online communities within the ...
Increasing Activity in Enterprise Online Communities Using Content Recommendation
Although online communities have become popular both on the web and within enterprises, many of them often experience low levels of activity and engagement from their members. Previous studies identified the important role of community leaders in ...
Theory Driven Community Analytics and Influence on Community Success
CSCW '16 Companion: Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing CompanionThis paper describes two projects that analyze online community behaviors. The first discusses the modeling of emotional and factual language within argumentative forums. When applied to enterprise communities, this model is found to be a predictor of ...






Comments