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Achieving Business Process Improvement via Ubiquitous Decision-Aware Business Processes

Published:21 January 2019Publication History
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Abstract

Business process improvement is an endless challenge for many organizations. As long as there is a process, it must be improved. Nowadays, improvement initiatives are driven by professionals. This is no longer practical because people cannot perceive the enormous data of current business environments. Here, we introduce ubiquitous decision-aware business processes. They pervade the physical space, analyze the ever-changing environments, and make decisions accordingly. We explain how they can be built and used for improvement. Our approach can be a valuable improvement option to alleviate the workload of participants by helping focus on the crucial rather than the menial tasks.

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        • Published in

          cover image ACM Transactions on Internet Technology
          ACM Transactions on Internet Technology  Volume 19, Issue 1
          Regular Papers, Special Issue on Service Management for IOT and Special Issue on Knowledge-Driven BPM
          February 2019
          321 pages
          ISSN:1533-5399
          EISSN:1557-6051
          DOI:10.1145/3283809
          • Editor:
          • Ling Liu
          Issue’s Table of Contents

          Copyright © 2019 ACM

          Publisher

          Association for Computing Machinery

          New York, NY, United States

          Publication History

          • Published: 21 January 2019
          • Accepted: 1 November 2018
          • Revised: 1 October 2018
          • Received: 1 November 2016
          Published in toit Volume 19, Issue 1

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