Abstract
Although peer support technologies are critical resources for patients managing health conditions, they do not address the needs of patients in the hospital (i.e., inpatients) or the unique design constraints of this healthcare setting. To examine how the design of these technologies can meet the needs of inpatients, we conducted a technology probe study with 30 pediatric and adult inpatients. We created the Patient Advice System (PAS) to enable peer support in the hospital setting, then studied how participants used and perceived it during their stay. Inpatients used the PAS to exchange emotional support and share peer advice on a range of topics (e.g., adjusting to the hospital, communicating with providers). They identified several benefits (e.g., fostered connections) and challenges (e.g., competing clinical priorities) with using the PAS in the real-world context of their hospital stay. Based on our findings, we discuss three design opportunities-highlighting local expertise, designing for dynamic engagement, and providing alternative modes of peer support-for future peer support technologies to empower inpatients and overcome the difficulties they face within the hospital.
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Index Terms
The Patient Advice System: A Technology Probe Study to Enable Peer Support in the Hospital
Recommendations
Beyond the Patient Portal: Supporting Needs of Hospitalized Patients
CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing SystemsAlthough patient portals-technologies that give patients access to their health information-are recognized as key to increasing patient engagement, we have a limited understanding of how these technologies should be designed to meet the needs of ...
Opportunities and Design Considerations for Peer Support in a Hospital Setting
CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing SystemsAlthough research has demonstrated improved outcomes for outpatients who receive peer support-such as through online health communities, support groups, and mentoring systems-hospitalized patients have few mechanisms to receive such valuable support. To ...
Supporting Collaborative Health Tracking in the Hospital: Patients' Perspectives
CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing SystemsThe hospital setting creates a high-stakes environment where patients' lives depend on accurate tracking of health data. Despite recent work emphasizing the importance of patients' engagement in their own health care, less is known about how patients ...






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