Abstract
This paper explores some of the new possibilities for financial third party access that are enabled by "open banking". The term open banking is used to designate the availability of banks' customer data through application programming interfaces (APIs). Financial third party access refers to the mechanisms that facilitate the engagement of others in the management of our personal finances. Engaging trusted others in personal finances may be especially valuable for individuals experiencing financial hardship or life circumstances that place their financial stability at risk. We deployed a new third party access tool enabled by the UK Open Banking APIs for 90 days with 14 people who self-identified as living with a mental health condition. The tool, which was developed by a financial technology startup founded by the second author, allowed participants to select a trusted "ally" who was notified when certain transactions took place in participants' bank accounts. During the deployment, the 14 participants and 8 of their "allies" took part in a diary study and pre- and post-deployment interviews. The experiences of our participants reveal the inadequacy and shortcomings of existing formal third party access mechanisms, and the moneywork involved in financial third party access. We argue that focusing on this moneywork can help us design flexible, proportionate and practice-sensitive services for financial third party access that move beyond discourses of protection and control in order to enable meaningful financial collaboration.
- Andrew A. Adams and Shirley Ann Williams. 2013. What's Yours is Mine and What's Mine's My Own: Joint Accounts and Digital Identity. ACM SIGCAS Computers and Society, Vol. 44, 1 (2013). https://doi.org/10.1145/2602147.2602150Google Scholar
- AgeUK. 2011. The Way We Pay: Payment Systems and Financial Inclusion. https://www.ageuk.org.uk/Documents/EN-GB/For-professionals/Consumer-issues/the_way_we_pay_research_report.pdf?dtrk=true Retrieved April 27, 2020 fromGoogle Scholar
- Deena Alghamdi and Ivan Flechais Marina Jirotka. 2015. Security Practices for Households Bank Customers in the Kingdom of Saudi Arabia. In Symposium on Usable Privacy and Security (SOUPS '15). The USENIX Association. https://www.usenix.org/system/files/conference/soups2015/soups15-paper-alghamdi.pdfGoogle Scholar
- Anna Beckett, Katrina Leary, and Lauren Cumming. 2014. The Future of Lasting Power of Attorney. https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/358560/OPG_LPA_Ipsos-MORI_Nov_13.pdf Retrieved March 12, 2020 fromGoogle Scholar
- Victoria Bew, Wania Cautela, Vivienne Man, Raza Yasmin, Anna Seligman, Anne Stewart, and Isobel Yiannopoulos. 2017. Ageing Population and Financial Services - Occasional Paper 31. https://www.fca.org.uk/publication/occasional-papers/occasional-paper-31.pdf Retrieved April 27, 2020 fromGoogle Scholar
- Nikki Bond, Katie Evans, and Merlyn Holkar. 2019. A little help from my friends. Tools to support financial decision-making for people with mental health problems. https://www.moneyandmentalhealth.org/thirdpartyaccess/ Retrieved March 22, 2020 fromGoogle Scholar
- Virginia Braun and Victoria Clarke. 2006. Using thematic analysis in psychology. Qualitative Research in Psychology, Vol. 3, 2 (2006), 77--101. https://doi.org/10.1191/1478088706qp063oaGoogle Scholar
Digital Library
- Jennie Carroll. 2004. Completing Design in Use: Closing the Appropriation Cycle. In Proceedings of the European Conference on Information Systems (ECIS '04). Association for Information Systems. https://aisel.aisnet.org/ecis2004/44/Google Scholar
- Sandra Colavecchia. 2009. Moneywork: Caregiving and the Management of Family Finances. In Family Patterns, Gender Relations Third Edition, Bonnie Fox (Ed.). Oxford University Press, 417--427.Google Scholar
- Lizzie Coles-Kemp and Elahe Kani-Zabihi. 2010. On-line Privacy and Consent: A Dialogue, Not a Monologue. In Proceedings of the 2010 workshop on New security paradigms (NSPW '10). ACM, New York, NY, 95--106. https://doi.org/10.1145/1900546.1900560Google Scholar
Digital Library
- UK Competition and Markets Authority. 2016. Retail banking market investigation. https://assets.publishing.service.gov.uk/media/57ac9667e5274a0f6c00007a/retail-banking-market-investigation-full-final-report.pdf Retrieved May 18, 2020 fromGoogle Scholar
- Andy Crabtree and Richard Mortier. 2015. Human Data Interaction: Historical Lessons from Social Studies and CSCW. In Proceedings of the 14th European Conference on Computer Supported Cooperative Work (ECSCW '15). Springer, 3--21. https://doi.org/10.1007/978-3-319-20499-4_1Google Scholar
Cross Ref
- Rachna Dhamija and Adrian Perrig. 2000. Deja'Vu: A User Study Using Images for Authentication. In Proceedings of the 9th USENIX Security Symposium (SSYM '00). The USENIX Association. https://www.usenix.org/legacy/publications/library/proceedings/sec2000/full_papers/dhamija/dhamija.pdfGoogle Scholar
- Alan Dix. 2007. Designing for appropriation. In Proceedings of the 21st British HCI Group Annual Conference on People and Computers (BCS-HCI '07). British Computer Society, 27--30. https://dl.acm.org/doi/10.5555/1531407.1531415Google Scholar
Cross Ref
- Paul Dourish. 2003. The Appropriation of Interactive Technologies: Some Lessons from Placeless Documents. Computer Supported Cooperative Work (CSCW), Vol. 12 (2003), 465--490. https://doi.org/10.1023/A:1026149119426Google Scholar
Digital Library
- Paul Dunphy, Andrew Monk, John Vines, Mark Blythe, and Patrick Olivier. 2014. Designing for Spontaneous and Secure Delegation in Digital Payments. Interacting with Computers, Vol. 26, 5 (2014), 417--432. https://doi.org/10.1093/iwc/iwt038Google Scholar
Cross Ref
- Lisa Edgar, Frances Green, Victoria Ward, and Mark Gumbley. 2017. The Ageing Population: Coping Mechanisms and Third Party Access. https://www.fca.org.uk/publication/research/coping-mechanisms-third-party-access.pdf Retrieved April 27, 2020 fromGoogle Scholar
- Eric B. Elbogen, Joshua Tiegreen, Colleen Vaughan, and Daniel W. Bradford. 2011. Money Management, Mental Health, and Psychiatric Disability: A Recovery-Oriented Model for Improving Financial Skills. Psychiatric Rehabilitation Journal, Vol. 34, 3 (2011), 223--231. https://doi.org/10.2975/34.3.2011.223.231Google Scholar
Cross Ref
- Chris Elsden, Tom Feltwell, Shaun Lawson, and John Vines. 2019. Recipes for Programmable Money. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (CHI '19). ACM, New York, NY, 1--13. https://doi.org/10.1145/3290605.3300481Google Scholar
Digital Library
- Annie Harper, Michaella Baker, Dawn Edwards, Yolanda Herring, and Martha Staeheli. 2018. Disabled, Poor, and Poorly Served: Access to and Use of Financial Services by People with Serious Mental Illness. Social Service Review, Vol. 92, 2 (2018). https://doi.org/10.1086/697904Google Scholar
Cross Ref
- Kristina Höök. 2006. Designing Familiar Open Surfaces. In Proceedings of the 4th Nordic conference on Human-computer interaction (NordiCHI '06). ACM, New York, NY, 242--251. https://doi.org/10.1145/1182475.1182501Google Scholar
Digital Library
- R. Jenkins, D. Bhugra, P. Bebbington, T. Brugha, M. Farrell, J. Coid, T. Fryers, S. Weich, N. Singleton, and H. Meltzer. 2008. Debt, income and mental disorder in the general population. Psychological Medicine, Vol. 38, 10 (2008), 1485--1493. https://doi.org/10.1017/S0033291707002516Google Scholar
Cross Ref
- Jofish Kaye, Mary McCuistion, Rebecca Gulotta, and David A. Shamma. 2014. Money Talks: Tracking Personal Finances. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '14). ACM, New York, NY, 521--530. https://doi.org/10.1145/2556288.2556975Google Scholar
- Joseph 'Jofish' Kaye. 2011. Self-reported Password Sharing Strategies. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '11). ACM, New York, NY, 2619--2622. https://doi.org/10.1145/1978942.1979324Google Scholar
Digital Library
- Joan Langan and Robin Means. 1996. Financial Management and Elderly People with Dementia in the U.K.: As Much a Question of Confusion as Abuse? Ageing & Society, Vol. 16, 3 (1996). https://doi.org/10.1017/S0144686X00003433Google Scholar
Cross Ref
- Susan Leigh and Anselm Strauss. 1999. Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work. Computer Supported Cooperative Work (CSCW), Vol. 8 (1999), 9--30. https://doi.org/10.1023/A:1008651105359Google Scholar
Digital Library
- Makayla Lewis and Mark Perry. 2019. Follow the Money: Managing Personal Finance Digitally. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (CHI '19). ACM, New York, NY. https://doi.org/10.1145/3290605.3300620Google Scholar
Digital Library
- Open Banking Limited. [n.d.] a. Meet the regulated providers. https://www.openbanking.org.uk/customers/regulated-providers/ Retrieved April 27, 2020 fromGoogle Scholar
- Open Banking Limited. [n.d.] b. Open Banking Customer Experience Guidelines Version 1.3.0. https://www.openbanking.org.uk/wp-content/uploads/Customer-Experience-Guidelines-V1.3.0.pdf Retrieved January 28, 2020 fromGoogle Scholar
- Ingemar Ljungqvist, Alain Topor, Henrik Forssell, Idor Svensson, and Larry Davidson. 2016. Money and Mental Illness: A Study of the Relationship Between Poverty and Serious Psychological Problems. Community Mental Health Journal, Vol. 52 (2016), 842--850. https://doi.org/10.1007/s10597-015-9950-9Google Scholar
Cross Ref
- Rowland Manthorpe. [n.d.]. To change how you use money, Open Banking must break banks. https://www.wired.co.uk/article/psd2-future-of-banking Retrieved March 18, 2020 fromGoogle Scholar
- Daniel C. Marson, Robert Savage, and Jacqueline Phillips. 2006. Financial Capacity in Persons with Schizophrenia and Serious Mental Illness: Clinical and Research Ethics Aspects. Schizophrenia Bulletin, Vol. 32, 1 (2006), 81--91. https://doi.org/10.1093/schbul/sbj027Google Scholar
Cross Ref
- Money and Mental Health Policy Institute. 2018. Written evidence to the House of Commons Treasury Committee. http://data.parliament.uk/writtenevidence/committeeevidence.svc/evidencedocument/treasury-committee/consumers-access-to-financial-services/written/94086.html Retrieved August 31, 2020 fromGoogle Scholar
- Nic Murray. 2016. Strength in numbers: consumers, carers and financial services. https://www.moneyandmentalhealth.org/wp-content/uploads/2016/11/Strength-in-Numbers-report.pdf Retrieved April 27, 2020 fromGoogle Scholar
- ndgit. 2019. Open Banking APIs Worldwide. https://ndgit.com/en/open-banking-whitepaper Retrieved April 27, 2020 fromGoogle Scholar
- Helen Nissenbaum. 2011. A Contextual Approach to Privacy Online. Dædalus Journal of the American Academy of Arts and Sciences, Vol. Fall 2011 (2011), 32--48. https://www.amacad.org/publication/contextual-approach-privacy-onlineGoogle Scholar
- House of Commons Treasury Committee. 2019. Consumers? access to financial services. https://www.parliament.uk/business/committees/committees-a-z/commons-select/treasury-committee/inquiries1/parliament-2017/consumers-access-to-financial-services-17-19/ Retrieved March 18, 2020 fromGoogle Scholar
- Royal Bank of Scotland. 2020. NatWest, Royal Bank of Scotland and Ulster Bank launch card for carers to support vulnerable customers and those in isolation. https://www.rbs.com/rbs/news/2020/04/natwest--royal-bank-of-scotland-and-ulster-bank-launch-card-for-.html Retrieved May 1, 2020 fromGoogle Scholar
- Mark Perry and Jennifer Ferreira. 2018. Moneywork: Practices of Use and Social Interaction around Digital and Analog Money. ACM Transactions on Computer-Human Interaction (TOCHI), Vol. 24, 6, Article 41 (Jan. 2018). https://doi.org/10.1145/3162082Google Scholar
Digital Library
- Gary Pritchard, John Vines, and Patrick Olivier. 2015. Your Money's No Good Here: The Elimination of Cash Payment on London Buses. In Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (CHI '15). ACM, New York, NY, 907--916. https://doi.org/10.1145/2702123.2702137Google Scholar
Digital Library
- Thomas Richardson, Megan Jansen, Wendy Turton, and Lorraine Bell. 2017. The Relationship Between Bipolar Disorder and Financial Difficulties: A Qualitative Examination of Patient's Views. Clinical Psychology Forum, Vol. 295 (2017).Google Scholar
- Antti Salovaara, Kristina Höök, Keith Cheverst, Michael Twidale, Matthew Chalmers, and Corina Sas. 2011. Appropriation and Creative Use: Linking User Studies and Design. In CHI '11 Extended Abstracts on Human Factors in Computing Systems (CHI EA '11). ACM, New York, NY, 37--40. https://doi.org/10.1145/1979742.1979585Google Scholar
Digital Library
- Supriya Singh and Kylie Cassar Bartolo. 2004. The Privacy of Money and Health: A User Study. In Proceedings of the OzCHI (OzCHI '04).Google Scholar
- Supriya Singh, Anuja Cabraal, Catherine Demosthenous, Gunela Astbrink, and Michele Furlong. 2007 a. Password sharing: implications for security design based on social practice. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '07). ACM, New York, NY, 895--904. https://doi.org/10.1145/1240624.1240759Google Scholar
Digital Library
- Supriya Singh, Anuja Cabraal, Catherine Demosthenous, Gunela Astbrink, and Michele Furlong. 2007 b. Security Design Based on Social and Cultural Practice: Sharing of Passwords. In Usability and Internationalization. Global and Local User Interfaces. UI-HCII 2007,, Nuray Aykin (Ed.). Springer-Verlag.Google Scholar
Cross Ref
- Supriya Singh, Anuja Cabraal, and Gabriele Hermansson. 2006. What is your husband's name?: sociological dimensions of internet banking authentication. In Proceedings of the 18th Australia conference on Computer-Human Interaction (OzCHI '06). ACM, New York, NY, 237--244. https://doi.org/10.1145/1228175.1228217Google Scholar
Digital Library
- Stephen Snow and Dhaval Vyas. 2015. Fixing the Alignment: An Exploration of Budgeting Practices in the Home. In Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA '15). ACM, New York, NY, 2271--2276. https://doi.org/10.1145/2702613.2732808Google Scholar
Digital Library
- Stephen Snow, Dhaval Vyas, and Margot Brereton. 2017. Sharing, Saving, and Living Well on Less: Supporting Social Connectedness to Mitigate Financial Hardship. International Journal of Human-Computer Interaction, Vol. 33, 3 (2017), 345--356. https://doi.org/10.1080/10447318.2016.1243846Google Scholar
Cross Ref
- Team Starling. 2020. Introducing: Connected cards for Starling personal accounts. https://www.starlingbank.com/blog/introducing-connected-cards-for-personal-accounts/ Retrieved May 1, 2020 fromGoogle Scholar
- Lucy A. Suchman. 2007. Human-Machine Reconfigurations. Plans and Situated Actions 2nd ed.). Cambridge University Press.Google Scholar
- Cheryl Tilse, Deborah Setterlund, Jill Wilson, and Linda Rosenman. 2005. Minding the money: a growing responsibility for informal carers. Ageing & Society, Vol. 25, 2 (2005), 215--227. https://doi.org/10.1017/S0144686X04002983Google Scholar
Cross Ref
- Cheryl Tilse, Deborah Setterlund, Jill Wilson, and Linda Rosenman. 2007. Research Note: Managing the Financial Assets of Older People: Balancing Independence and Protection. British Journal of Social Work, Vol. 37, 3 (2007), 565--572. https://doi.org/10.1093/bjsw/bcm014Google Scholar
Cross Ref
- Cheryl Tilse, Jill Wilson, Linda Rosenman, David Morrison, and Anne-Louise McCawley. 2011. Managing older people's money: assisted and substitute decision making in residential aged-care. Ageing & Society, Vol. 31, 1 (2011), 93--109. https://doi.org/10.1017/S0144686X10000747Google Scholar
Cross Ref
- John Vines, Mark Blythe, Paul Dunphy, and Andrew Monk. 2011. Eighty Something: Banking for the older old. In Proceedings of the 25th BCS Conference on Human-Computer Interaction (BCS-HCI '11). BCS Learning & Development Ltd., Swindon, UK, 64--73.Google Scholar
Digital Library
- John Vines, Paul Dunphy, Mark Blythe, Stephen Lindsay, Andrew Monk, and Patrick Olivier. 2012. The Joy of Cheques: Trust, Paper and Eighty Somethings. In Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work (CSCW '12). ACM, New York, NY, 147--156. https://doi.org/10.1145/2145204.2145229Google Scholar
Digital Library
- John Vines, Paul Dunphy, and Andrew Monk. 2014. Pay or Delay: The Role of Technology When Managing a Low Income. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '14). ACM, New York, NY, 501--510. https://doi.org/10.1145/2556288.2556961Google Scholar
Digital Library
- Dhaval Vyas, Stephen Snow, Paul Roe, and Margot Brereton. 2016. Social Organization of Household Finance: Understanding Artful Financial Systems in the Home. In Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing (CSCW '16). ACM, New York, NY, 1777--1789. https://doi.org/10.1145/2818048.2819937Google Scholar
Digital Library
- Jill Wilson and Cheryl Tilse. 2015. Opening up Options: Decision Making Around Older People's Assets. Australian Social Work, Vol. 68, 2 (2015), 153--155. https://doi.org/10.1080/0312407X.2015.1010555Google Scholar
Cross Ref
Index Terms
"Pick Someone Who Can Kick Your Ass" - Moneywork in Financial Third Party Access
Recommendations
Follow the Money: Managing Personal Finance Digitally
CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing SystemsThe move towards digital payments and mobile money, and away from physical cash and banking services offers users opportunities to change the ways that they can spend, save and manage their money through a variety of personal financial management ...
Moneywork: Practices of Use and Social Interaction around Digital and Analog Money
The emergence of various forms of digital money and innovative digital financial services allows stores of value to be created, held, moved, measured, and exchanged in novel ways. Yet the success of these new forms of transactional media is largely ...
Financial Technologies in the Cycle of Poor Mental Health and Financial Hardship: Towards Financial Citizenship
CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing SystemsIt is well documented that people living with mental health conditions are more likely to experience financial difficulties. When explaining this association, emphasis has often been placed on financial capability, i.e. the capacity of those living ...






Comments