Henry Covey
ABSTRACT
This report analyzes the digital/electronic textbook user experience (eBUX) of web-based open educational resources (OERs) for professional and technical communication (PTC). Data and information were gathered from students enrolled in introductory PTC courses (with IRB oversight and input from faculty and writing program directors) via online surveys (Google Forms), collaborative documents (Google Docs), remote interviews (Zoom), learning management system analytics (Desire2Learn), workshop documentation (pre-pandemic), and email correspondence. User research revealed issues of use and usability with web-based open-access PTC textbooks related to functional specifications, content requirements, interface and interaction design, information architecture, navigation, and aesthetics. The conclusion discusses the evolution of digital OERs for PTC over the past quarter century and reflects on their future.
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